Terms And Conditions
Welcome to Xander AfriTrade Ltd, trading as xandertrade.com (“we”, “our”, or “us”). By using our website and services, you agree to the following Terms and Conditions. Please read them carefully before proceeding.
1. Acceptance of Terms
By accessing or using xandertrade.com, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree, please do not use our platform.
2. Description of Services
We are an online marketplace based in the United Kingdom that enables sellers of various African products to list and sell their goods to customers, primarily Africans in the UK. We also facilitate international shipping from Africa.
3. Account Registration and Guest Checkout
Users may browse and place orders using guest checkout or by creating an account. If you choose to create an account, you are responsible for maintaining the confidentiality of your login information.
4. Payments
All payments are processed via secure card transactions. By placing an order, you authorize us or our third-party payment processor to charge your payment method.
5. Shipping and Delivery
We ship products from Africa to customers in the UK and internationally. Shipping times and costs may vary depending on product origin and destination. Any customs duties or taxes are the buyer’s responsibility.
6. Returns and Refunds
We offer refunds only for defective products reported within 7 days of delivery. To initiate a return, please contact our support team with evidence of the defect.
7. User Responsibilities
You agree to use our website lawfully and not to engage in any activity that may harm our platform, users, or third parties.
8. Third-Party Seller
Products are sold by independent third-party sellers. We are not liable for the quality or legality of items listed by sellers, but we do intervene in the case of disputes.
